Customer Service in Logistics
Logistics customer service is no longer a support operation that operates under the background. It is now an intrinsic business strength that has direct impact on customer satisfaction, retention and brand credibility. As the goods are transferred through cities, borders and supply chains, clients are not just expecting delivery. They desire to be seen, communicated […]
What Is DIFOT Reporting?
DIFOT (Delivered In Full On Time) is an important measure of a supply chain management, which is applied to measure how effective the processes of delivering the products of a company are. It is used to determine the percentage of orders delivered by the customers on time and in full to achieve the maximum level […]
What is Bulk Haulage?
Bulk haulage is a very important part of logistics and transport industry especially when dealing with the transportation of large amounts of goods that are not packaged separately. Be it construction materials, raw minerals, or even agricultural products, bulk haulage is a very crucial aspect in ensuring that industries get what they require when they […]
Cash on Delivery (COD)
Cash on Delivery (COD) is a popular payment method widely used in e-commerce. It provides the customers with an option of paying at the point of delivery as opposed to pre-paying on their online purchases. The technique has become extremely popular mainly in areas where confidence in online dealings and use of credit cards is […]
Delivery Attempted
Online shopping is one of the aspects of our daily lives in the modern and fast world. Our packages are awaited as consumers and we follow them throughout the journey. But sometimes, we notice a message that can cause confusion: Delivery Attempted. What is this name, and why did your consignment not reach your door, […]
What is the Hub and Spoke Model?
The Hub and Spoke Model has received massive adoption in a number of industries, especially in the logistic and transportation systems and organizational structures. This is not only an efficient system but a way of organizing operations around a central point in the form of a hub and the other spokes that are pointing outwards […]
What is Pool Distribution? A Comprehensive Guide
Efficiency is important in the logistics world. With the ongoing development of the supply chain and the emergence of the need to make deliveries quicker, companies are moving to new innovative ways to optimize their processes. One of such solutions is pool distribution that is becoming popular. However, what is pool distribution and how does […]
Hybrid Distribution: A Modern Approach to Distribution Network Strategy
In the contemporary fast supply chain world, enterprises are continually re-inventing the supply chain process of moving products through businesses up to final consumers. The idea of hybrid distribution has developed as an effective model integrating conventional and modernistic distribution channels to develop flexibility, resilience, and efficiency. With the changing global markets and the pace […]
Freight Collect vs Freight Prepaid
The issue of cost and responsibility in relation to transportation costs is one of the main concerns of the businesses in case of shipping goods. Whenever a company is involved in international trade, it is likely to come across terms such as freight collect and freight prepaid, which are used to refer to the manner […]
Last Mile Trucking : How Final Mile Transportation Powers Modern Logistics
Last mile trucking is now one of the most important units of the modern logistics and supply chain ecosystem. With an ever-growing demand on businesses to deliver goods to their ultimate destination in a quicker and more transparent manner, businesses have put a lot of emphasis on how items travel through distribution hubs to the […]